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Black screen on launch with audio
3 years ago
gazmann83
Hi guys. I understand that this might be a fairly common problem.
I have a laptop that's a few years old with an AMD 6900m graphics card and the feature that everyone loves, switchable graphics. If I try to launch DOW2 with it running off my dedicated GPU I get a black screen with the cinematics running in the background (I can hear the audio). This will continue through to the game main menu which I can also hear the audio for. As far as I can tell the game is running but with no visuals!
If I run it with my inbuilt GPU then the game runs fine but I have to keep the graphics settings turned down very low so I'd like to hear any suggestions.
I'm running windows 7 and have already tried compatibility mode, running as admin etc. I can also confirm that I have the most up to date graphics drivers.
I have a laptop that's a few years old with an AMD 6900m graphics card and the feature that everyone loves, switchable graphics. If I try to launch DOW2 with it running off my dedicated GPU I get a black screen with the cinematics running in the background (I can hear the audio). This will continue through to the game main menu which I can also hear the audio for. As far as I can tell the game is running but with no visuals!
If I run it with my inbuilt GPU then the game runs fine but I have to keep the graphics settings turned down very low so I'd like to hear any suggestions.
I'm running windows 7 and have already tried compatibility mode, running as admin etc. I can also confirm that I have the most up to date graphics drivers.
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Comments
Kellie_RE
Sorry to hear you are having troubles!
It does sound like a graphics issue which may be setup specific. I would recommend popping onto Sega customer support to see if your issue can be resolved in their articles. Otherwise use the Submit a Request button to contact the support team
https://support.sega.co.uk/hc/en-us/sections/200960702-Dawn-of-War-II-Retribution