I recently stopped playing Smite, a game which i loved, because of the community. It wasn't just the rude language and abuse, annoying as it was when I was playing as a guardian and actually carrying the team, but it was the other forms of bullying. For example "Reporting" other players just because they were bad players. I actually started reporting players for abusing the report system to bully.
What do we want to see in terms of monitoring of chat and reporting systems?
I think even an off line review of chat would be good. I think clear reporting guidelines would be good, including that using the reporting system to bully other players may get punished.
I think the community itself has to resolve to support learning players and challenge players who abuse people just because they are not as skilled.